FAQs

ZIPSTER REWARDS

What is Zipster Rewards?

Zipster Rewards is the new, free rewards program of Zippy’s Restaurants!  

How does Zipster Rewards work?

Receive 10 Zipcoins for every qualifying dollar you spend at Zippy’s. This excludes Gift Cards, Merch, Alcohol, Tax, Service Fees and Made2Go.

Zipcoins can be used to redeem free Zippy’s favorites at any of our locations. 

What can I redeem with Zipcoins?

You can redeem products anywhere you get Zippy’s, whether it’s fast food or in our restaurants. 

500 = Coffee or Soft Drink* 
750 = Apple Napple OR Coconut Napple 
1,000 = Chili with Rice** 
1,300 = Mini Spaghetti with Garlic Bread OR Mini Fried Chicken Plate 
1,750 = Korean Fried Chicken Plate OR Zip Pac 

* Dine-in = Regular Coffee or Regular Soft Drink, Fast Food = Large Coffee or Medium Soft Drink. Excludes Orange Bang and Lilikoi Drink. 
** Dine-in Chili with Rice or Fast Food Regular Chili with Rice. 

Is Zipster Rewards free?

Yes! Zipster Rewards is a free program.

Can anyone become a Zipster Rewards member?

Anyone over the age of 13 can sign up for Zipster Rewards. Please note that individuals between the ages of 13 and 18 can only participate with the permission and under the supervision of a parent or legal guardian who agrees to be bound by the program terms. 

What is a Zipster?

That’s what we call our customers. Zipster Rewards was put together to thank you for being part of the Zippy’s ohana!

How do I sign up?

You can create a Zipster Rewards account using Zippy’s mobile app (available on iPhone and Android) or by visiting Zippys.com.

How do I earn Zipcoins in the app?

Just make sure you’re logged in to your app. Just place an order as you normally would. The Zipcoins you earn will be credited to your account overnight.

If you forget to sign in you can claim your Zipcoins by scanning the QR code on your receipt. Just open the app, click on the “Rewards” tab, tap the “Earn” button, and then select “Scan Receipt Barcode”. Your phone will open up your camera. Just point it at the QR code and you’re good to go. 

How do I use rewards in the app?

To view your reward options open the Zippy’s app, log into your Zipster Rewards account, and then tap “rewards” 

Once you know what reward you’d like to use, just tap the “Order” button. Add the menu item you’d like to claim to your order. At the payment screen, tap the “Redeem” button and select the reward you’d like to use.

How do I earn Zipcoins when I order online?

Just make sure you’re logged in before you start your order. Then, place your order as you normally would. The Zipcoins you earn will be credited to your account overnight.  

If you forget to sign in you can claim your Zipcoins by scanning the QR code on your receipt. Just open the app, click on the “Rewards” tab, tap the “Earn” button, and then select “Scan Receipt Barcode”. Your phone will open up your camera. Just point it at the QR code and you’re good to go. 

How do I view my Zipcoin balance online?

The best way to view your Zipcoin balance is to open the Zippy’s app and click on the “Rewards” tab.  

How do I redeem Zipcoins when I order online?

Start by clicking the sign in button and signing into your Zipster Rewards account. Once you’re signed in, you can see your reward options by clicking on “Rewards Available” button. 

Once you know what you’d like, start your order. Make sure to include your reward menu item when you select your food from the menu. Once you’re on the payment screen, you will see your rewards under “Zippy’s Restaurants Rewards” on the bottom right hand side. Click “Apply” on the reward you wish to redeem. 

How do I earn Zipcoins at the fast food counter?

When you first arrive at the register, the cashier will ask if you’re a Zipster Rewards member. Simply provide your phone number and your order will earn Zipcoins. 

How do I use rewards at the fast food counter?

When you first arrive at the register, the cashier will ask if you’re a Zipster Rewards member. Just provide your phone number and they will let you know if you have any available rewards. You can let them know if you’d like to redeem any at that time. 

How do I earn Zipcoins when I’m dining in?

If you are dining in with us, please provide your phone number to your waiter or waitress to ensure your Zipcoins are applied to your account.

How do I use rewards when I’m dining in?

If you are dining in with us, please provide your phone number to your waiter or waitress to ensure your Zipcoins and rewards can be applied to your check.

Can I earn Zipcoins without a smartphone?

The best way to participate is through our smartphone app or our website. If that’s not possible, members can participate in the program just like at Longs or CVS – by sharing their phone number when they arrive at our restaurant or place a takeout order.

I forgot to sign in before I placed my order. Can I still get those points?

In order to claim those points, locate the QR code that is printed on your receipt. Open up your Zippy’s app and log into your Zipster Rewards account. From there, select “Rewards” from the bottom menu and then select “Earn”. Hit the button that says “Scan Receipt Barcode,” and scan your physical receipt. 

How do I earn my FREE ZipPac?

You will be awarded a free ZipPac after your first purchase as a Zipster Rewards member. The reward will automatically be added to your Zipster Rewards account.

I just made a purchase, but my Zipcoins aren’t in my account. What happened?

Zipcoins may take up to 24 hours to reflect in your account. Be sure to check back again tomorrow!

Do Zipcoins expire?

Zipcoins are valid for 365 days from the date they are earned.

Can I gift Zipcoins to a friend or family member?

Zipcoins and rewards are non-transferable.

Can I use multiple rewards in one transaction?

You may only use one reward per transaction. 

How do I use my food credit? / How do I use a gift card?

Open the app, sign in and then click the “E-Cards” tab. Click on “Manage Cards” and you will see the $100 food credit. When you want to use that, tap to open the QR code. If needed, the Pin number can be found on this screen.

Can I earn Zipcoins on phone in orders?

You will have to tell the cashier that you’re a Zipster Rewards member when you pick up your order. You’ll just need to provide your phone number.

Can I redeem rewards on phone in orders?

No, you will not be able to redeem rewards over the phone orders.

How do I use rewards in the app?

To view your reward options open the Zippy’s app, log into your Zipster Rewards account, and then tap “rewards” 

Once you know what reward you’d like to use, just tap the “Order” button. Add the menu item you’d like to claim to your order. At the payment screen, tap the “Redeem” button and select the reward you’d like to use.

What do I do if I forget my password? What if my password doesn't work?

You can reset your password by going to the sign in screen the app of when ordering on Zippy’s.com.

If you’re in the app, go to the login screen, enter your password and click “Reset Password”. You’ll receive an email in a few minutes to create a new password.

If you’re ordering online, click on sign in, enter your email address and click “Forgot Password”. You’ll receive an email in a few minutes to create a new password.