FAQs

ZIPSTER REWARDS

What is Zipster Rewards®?

Zipster Rewards® is the new, free rewards program of Zippy’s Restaurants! 

How does Zipster Rewards® work?

Receive 10 Zipcoins™ for every qualifying dollar you spend at Zippy’s. This excludes Gift Cards, Merch, Alcohol, Tax, Service Fees and Made2Go.

Zipcoins™ can be used to redeem free Zippy’s favorites at any of our locations. 

What can I redeem with Zipcoins™?
You can redeem products anywhere you get Zippy’s, whether it’s fast food or in our restaurants. 

500 = Coffee OR Cornbread*
750 = Apple Napple®, Coconut Napple®, OR Piece of Fried Chicken
1,000 = Large Saimin, $5 off your order, OR Breakfast Bento**
1,300 = Chili with Rice*** OR Chili Cheese Fries
1,750 = Wun Tun Min OR Meat N’ Eggs**
3,000 = Korean Fried Chicken, Zip Pac®, OR Zip Meal®: Chili, Meat Sauce OR Portuguese Bean Soup
7,500 = Fried Noodles Platter

* Dine-in = Regular Coffee. Cornbread or Grilled Cornbread may be selected.
** Breakfast Bento items in Take Out and are available during breakfast hours only. Breakfast items in Take Out are available during breakfast hours only.
*** Regular size Chili with Rice at Take oOut. Stand Chili with Rice at Dine In.
All products are subject to availability.

Is Zipster Rewards® free?

Yes! Zipster Rewards® is a free program.

Can anyone become a Zipster Rewards® member?
Anyone over the age of 13 can sign up for Zipster Rewards®. Please note that individuals between the ages of 13 and 18 can only participate with the permission and under the supervision of a parent or legal guardian who agrees to be bound by the program terms. 
What is a Zipster?
That’s what we call our customers. Zipster Rewards® was put together to thank you for being part of the Zippy’s ohana!
How do I sign up?
You can create a Zipster Rewards® account using Zippy’s mobile app (available on iPhone and Android) or by visiting Zippys.com.
How do I earn Zipcoins™ in the app?
Just make sure you’re logged in to your app. Just place an order as you normally would. The Zipcoins™ you earn will be credited to your account overnight.

If you forget to sign in you can claim your Zipcoins™ by scanning the QR code on your receipt. Just open the app, click on the “Rewards” tab, tap the “Earn” button, and then select “Scan Receipt Barcode”. Your phone will open up your camera. Just point it at the QR code and you’re good to go. 

How do I use rewards in the app?
To view your reward options open the Zippy’s app, log into your Zipster Rewards® account, and then tap “rewards” 

Once you know what reward you’d like to use, just tap the “Order” button. Add the menu item you’d like to claim to your order. At the payment screen, tap the “Redeem” button and select the reward you’d like to use.

How do I earn Zipcoins™ when I order online?
Just make sure you’re logged in before you start your order. Then, place your order as you normally would. The Zipcoins™ you earn will be credited to your account overnight.  

If you forget to sign in you can claim your Zipcoins™ by scanning the QR code on your receipt. Just open the app, click on the “Rewards” tab, tap the “Earn” button, and then select “Scan Receipt Barcode”. Your phone will open up your camera. Just point it at the QR code and you’re good to go. 

How do I view my Zipcoin balance online?
The best way to view your Zipcoin balance is to open the Zippy’s app and click on the “Rewards” tab.  
How do I redeem Zipcoins™ when I order online?
Start by clicking the sign in button and signing into your Zipster Rewards® account. Once you’re signed in, you can see your reward options by clicking on “Rewards Available” button.

Once you know what you’d like, start your order. Make sure to include your reward menu item when you select your food from the menu. Once you’re on the payment screen, you will see your rewards under “Zippy’s Restaurants Rewards” on the bottom right hand side. Click “Apply” on the reward you wish to redeem.

How do I earn Zipcoins™ at the fast food counter?
When you first arrive at the register, the cashier will ask if you’re a Zipster Rewards® member. Simply provide your phone number and your order will earn Zipcoins™. 
How do I use rewards at the fast food counter?
When you first arrive at the register, the cashier will ask if you’re a Zipster Rewards® member. Just provide your phone number and they will let you know if you have any available rewards. You can let them know if you’d like to redeem any at that time. 
How do I earn Zipcoins™ when I’m dining in?
If you are dining in with us, please provide your phone number to your waiter or waitress to ensure your Zipcoins ™are applied to your account.
How do I use rewards when I’m dining in?
If you are dining in with us, please provide your phone number to your waiter or waitress to ensure your Zipcoins™ and rewards can be applied to your check.
Can I earn Zipcoins™ without a smartphone?
The best way to participate is through our smartphone app or our website. If that’s not possible, members can participate in the program just like at Longs or CVS – by sharing their phone number when they arrive at our restaurant or place a takeout order.
I forgot to sign in before I placed my order. Can I still get those points?
In order to claim those points, locate the QR code that is printed on your receipt. Open up your Zippy’s app and log into your Zipster Rewards® account. From there, select “Rewards” from the bottom menu and then select “Earn”. Hit the button that says “Scan Receipt Barcode,” and scan your physical receipt. 
How do I earn my FREE Regular Chili with Rice?
You will be awarded a free regular Chili with Rice after your first purchase as a Zipster Rewards® member. The reward will automatically be added to your Zipster Rewards® account.
I just made a purchase, but my Zipcoins™ aren’t in my account. What happened?
Zipcoins™ may take up to 24 hours to reflect in your account. Be sure to check back again tomorrow!
Do Zipcoins™ expire?
Zipcoins™ are scheduled to expire 180 days from the date of your order. They are then removed from your account on the first day of the following month.
Can I gift Zipcoins™ to a friend or family member?
Zipcoins™ and rewards are non-transferable.
Can I use multiple rewards in one transaction?
You may only use one reward per transaction. 
Can I earn Zipcoins™ on phone in orders?
You will have to tell the cashier that you’re a Zipster Rewards® member when you pick up your order. You’ll just need to provide your phone number.
Can I redeem rewards on phone in orders?
No, you will not be able to redeem rewards over the phone orders.
How do I use rewards in the app?
To view your reward options open the Zippy’s app, log into your Zipster Rewards® account, and then tap “rewards” 

Once you know what reward you’d like to use, just tap the “Order” button. Add the menu item you’d like to claim to your order. At the payment screen, tap the “Redeem” button and select the reward you’d like to use.

What do I do if I forget my password? What if my password doesn't work?
You can reset your password by going to the sign in screen the app of when ordering on Zippy’s.com.

If you’re in the app, go to the login screen, enter your password and click “Reset Password”. You’ll receive an email in a few minutes to create a new password.

If you’re ordering online, click on sign in, enter your email address and click “Forgot Password”. You’ll receive an email in a few minutes to create a new password.